Frequently asked questions

How can we help you? Discover answers to frequently asked questions from our customers.

FAQ

One of our experienced social media managers. You will be assigned a permanent contact who is responsible for the quality control of all your messages. To this end, he or she works together with a team of graphic designers, copywriters and content marketers.

As soon as you have completed the short online questionnaire on our website, we start researching your company and objectives. We conduct thorough research in your sector, compare your competitors, investigate your target audience and draw up a content calendar. You are also assigned a dedicated social media manager who is always available via WhatsApp to deal with your questions or comments and to whom you can send content, photos and videos 24/7.

No problem, send your social media manager any relevant information via WhatsApp. He/she will make sure this is dealt with quickly and that your followers are kept informed of your action!

Of course! Each time a new post is ready to be posted, you will receive a notification from us. You can then approve the post, have it changed or reject it. This way, you decide what does and does not appear on your social media channels.

No problem, we will set up all the profiles and pages your business needs and take care of the design, proper information and maintenance.

Of course, you can still post, edit or delete messages yourself. You continue to have full access to your account.

Hippos are not only very social but also very flexible. There are no cumbersome contracts and obligations. You can easily pause or cancel your account online at any time.