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(1) Social Hippo Ltd, based at 3rd Floor 86-90 Paul Street, London, UK, EC2A 4NE, hereinafter referred to as “Social Hippo” or “we”. Social Hippo provides services, possibly on a subscription basis, in the form of social media management for business profiles.
(2) These general terms and conditions apply to all agreements (including subscriptions and orders) concluded by Social Hippo with customers. The customers are hereinafter also referred to as: “consumers” or “you”.
(3) We reserve the right to amend these general terms and conditions. Any proposed changes will be communicated to you at least seven (7) days in advance. If you object to the amended terms, you have the option to terminate the agreement by sending an email to [email protected], or by using the contact options on our website or our application, in accordance with §4 “Duration of the Agreement and Termination”. If you do not terminate the agreement and continue to use our services from the announced effective date of the amended terms, the latter will automatically apply to the agreement from that moment onwards.
(1) All information you provide to Social Hippo at any time, for example during the ordering process, must be current and accurate. You must not disclose your password to third parties: you must keep it secure and protected from unauthorised access and notify us in writing of any loss or disclosure. Any misuse, such as orders placed unlawfully by third parties using your password and the resulting claims, are entirely your responsibility. Social Hippo is not liable for any damage resulting from incorrect information and/or the loss of your password and you indemnify Social Hippo against any third-party claims in this regard.
(2) The parties undertake to cooperate fully and to provide each other with all relevant information and details required for the proper execution of the assignment in accordance with their mutual needs.
Based on a content calendar prepared by Social Hippo, Social Hippo will request the necessary information and, if needed, visuals from you at least 5 days in advance. If you do not provide material on time or at all, the service provider will attempt to use material from the client’s provided database or external databases and adjust the content calendar last minute to the extent possible. If this is not feasible, Social Hippo will have to cancel the post due to insufficient material. Cancelled posts are counted as regular posts in the billing.
(1) Our offer includes a description of the services offered that is as complete and accurate as possible. However, we cannot prevent occasional errors. Manifest errors in the offer do not bind Social Hippo.
(2) As a customer, you can order a monthly package by completing and confirming the application made available by Social Hippo. We will immediately confirm receipt of your order electronically. This confirmation does not automatically imply acceptance of the order. Social Hippo can accept the order by issuing a binding proof of acceptance or by performing the services. Until then, Social Hippo may, at any time and without justification, refuse the order. Only after the order is accepted by Social Hippo does a right to the delivery of the requested services as described on the website www.socialhippo.co.uk arise.
(3) Our offer is aimed at businesses with a valid UK company number, Belgian VAT number or KvK. The services ordered are not intended for individuals without a valid VAT number. Therefore, only orders for professional purposes are accepted.
(1) You can terminate your open-ended agreement, which consists of a subscription and the monthly provision of social media services, at any time subject to the following. Social Hippo prepares a content calendar, gathers relevant content, and schedules posts at least 5 days in advance of publication. If you terminate the agreement before the last day of your current period, you will no longer receive social media services. Your agreement will then be definitively terminated. To cancel the order (and thus the delivery and payment obligation) of the next social media service, you must terminate the agreement before the last day of your current payment term, within the timeframes set out in § 7 “When to Notify Us”.
(2) You can terminate the agreement in the same way it was concluded, via the online portal www.socialhippo.co.uk in your online account, by post or by email.
(1) The services are carried out on the social channels you specified during the ordering process and linked to our system. Any changes to this must be communicated to us in writing via [email protected] and we reserve the right to terminate the agreement unilaterally.
(2) If the customer fails to provide sufficient information or visual content no later than 5 days before the publication of a post, Social Hippo reserves the right to cancel the post. Cancelled posts are counted as regular posts in the billing.
(3) If the services are not paid for at the time of the renewal of the monthly term, Social Hippo has the right to suspend the services entirely until the due amount is fully paid.
(4) You can suspend Social Hippo’s services at any time by putting them on hold via www.socialhippo.co.uk in your online account. Notice of suspension must be given before the last day of your current term.
To terminate your subscription, as specified in §4, or to pause your services, as specified in §5, you must notify us no later than the last day before the expiry of your current payment term.
If no notice is given by this time, the services of your monthly social media package will have already started: you will still receive them and be obliged to pay for them.
(1) Prices are exclusive of VAT, unless otherwise stated.
(2) Social Hippo’s claims are immediately due and payable.
(3) For payment, you can only use the payment methods agreed upon and indicated at the time of ordering.
(4) Social Hippo is entitled to adjust the prices at any time. We will notify you of the intended adjustment at least seven (7) days in advance. If you object to the changed price, you have the option to terminate the agreement by sending an email to [email protected] or using the contact options via our website or our application, in accordance with §5 “Duration of the Agreement and Termination”. However, if you do not terminate the agreement and continue to use our services from the announced effective date of our changed prices, these will automatically apply to the agreement from that moment onwards.
(5) Social Hippo is entitled to suspend the execution of the agreement, particularly the provision of social media services, as long as the customer has not (fully) fulfilled their payment obligations.
(1) Social Hippo undertakes to provide the customer with information regarding the same agreement prior to its conclusion.
(2) Social Hippo is not liable for any damage resulting from incorrect information provided by you to us and/or the loss of your password and you indemnify Social Hippo against any third-party claims in this regard.
(3) Social Hippo is not liable for damage caused by force majeure, such as strikes, illnesses, fires, malfunctions at Social Hippo or its suppliers. Force majeure also includes such unforeseen circumstances at third parties on whom Social Hippo relies to execute the agreement.
(4) Social Hippo undertakes, to the best of its knowledge and ability, to securely store the data provided by the customer. For this purpose, Social Hippo provides the following security measures:
(5) Social Hippo undertakes to execute the Agreement to the best of its knowledge and ability (obligation of effort), but Social Hippo accepts no liability for not achieving the result desired by the customer and does not commit to any obligation of result.
(6) Social Hippo is not liable if it made reasonable efforts to remove Harmful Content posted by third parties on the Pages within a reasonable time after becoming aware of it.
Harmful Content: illegal, offensive or inappropriate content posted by anyone on social media pages, including but not limited to:
(7) Social Hippo is not liable to the extent that the customer themselves posts Harmful Content on the Pages. The customer indemnifies Social Hippo fully if Social Hippo is addressed by third parties for this reason.
(8) Social Hippo is only liable in case of fraud, deception and wilful misconduct. Except for the foregoing, Social Hippo is not liable for or obliged to compensate intangible, indirect or consequential damage, including (but not limited to) loss of profit, loss of turnover, loss of income, production restrictions, administrative or personnel costs, an increase in general costs, reputational damage, loss of clientele or claims from third parties.
(9) To the extent that Social Hippo relies on the cooperation, services and deliveries of third parties to execute the Services, Social Hippo cannot be held liable for any damage resulting from their fault, including their gross or intentional fault.
(1) Payment for all our products and services is made by credit or debit card, or any other payment method listed on the payment page of our website.
(2) Orders are invoiced according to the payment method you have chosen.
(3) You must ensure that the information regarding your chosen payment method is correct and up-to-date.
(4) You grant Mollie (acting on behalf of Social Hippo Ltd) a Direct Debit mandate on your bank account.
(5) If you choose credit card, the amount will be periodically deducted from your credit card account.
(6) It is your responsibility to ensure that sufficient funds are available when the payment is processed.
(7) If you dispute the Direct Debit or credit card deduction, you can object according to the terms agreed with your bank. Contact your bank within eight (8) weeks following the Direct Debit payment. Ask your bank about the conditions.
(8) Non-payment may be due to insufficient funds, incorrect or outdated payment details or disputes. If we are unable to execute a payment via your chosen payment method, Social Hippo will notify you via email and attempt to collect payment again. We reserve the right to retry the payment via your chosen payment method to recover the outstanding amount.
(1) We reserve the right to investigate accounts where we have valid reasons to suspect non-compliant or fraudulent practices.
(2) We reserve the right to stop your services and/or close your account following such an investigation.
Under this agreement, you give Social Hippo permission to provide the services listed below (hereinafter: “Services”):
If the customer opts for one or more of Services 4 to 10, the customer grants Social Hippo full access to the Pages.
The customer receives Social Hippo’s services within the scope of social media management:
Extras outside this assignment will be carried out at a rate of 75 GBP/hour.
Examples of extras:
The right to use designs, documentation, drawings, software, data, etc., provided by Social Hippo only commences – notwithstanding actual delivery – if the customer has fulfilled all obligations under the agreement pursuant to which the items were delivered, in particular:
All designs, studies, drawings, presentations, methods, and in general all media in which Social Hippo’s intellectual performance is embodied or contained, remain the property of Social Hippo at all times and only a non-exclusive right of use will be granted to the customer unless expressly agreed otherwise in the Special Conditions. The customer acknowledges that the aforementioned items, as well as the associated know-how, methods and developed software, are the exclusive property of Social Hippo. They may not be used, communicated or copied, even partially, without written permission from Social Hippo. The customer expressly waives the possibility of claiming any right in this regard and using the obtained information to apply for intellectual property rights. The customer undertakes to maintain the confidentiality of the aforementioned items. Software or other items owned by third parties remain the exclusive property of these third parties and the right to use these items is limited to the provisions of any licence agreements concerning these items.
Customers who provide Social Hippo with information, files, data, texts, etc., in the context of the delivery of the Services grant Social Hippo the non-exclusive right to reproduce, print, communicate to the public these items for all possible commercial and non-commercial purposes (e.g., promotion of Social Hippo activities), without this entitling the customer to any compensation.
Moreover, the customer guarantees that all information, files, data, texts, etc., provided by them comply with various legal provisions, such as copyright, other intellectual property rights, privacy and data protection regulations, etc.
(1) Customers accept that their personal data and those of their employees, agents, intermediaries, directors, etc., are recorded and processed by Social Hippo, processing that may be outsourced to third parties on behalf of and for the account of Social Hippo, imposing the same rights and obligations on these third parties as described in these General Terms and Conditions. The recorded and processed data (hereinafter “the Data”) include, among others: IP addresses, data provided by the customer to Social Hippo, the identity and other personal data, all information communicated before and during the execution of the agreement, data related to bank accounts and data related to the use of software.
Social Hippo also processes (as processor) third-party Data from the customer (as controller) in the context of the Services. Third-party Data processing is based on a contractual agreement between Social Hippo and the customer. This processing may also be outsourced to third parties on behalf of and for the account of Social Hippo, imposing the same rights and obligations on these third parties as described in these General Terms and Conditions. Specifically, third-party Data in the context of social media management are processed by Sendible.
The Data may be processed for the following purposes: (1) to provide customers with easy access to and use of all functionalities of delivered items (e.g., software), (2) managing the relationship with the customer and third parties, (3) for market research and statistical purposes, (4) for direct marketing for other services offered by Social Hippo or third parties with whom Social Hippo has a contractual or other relationship, and more generally (5) to allow Social Hippo to communicate with the customer and keep them informed of any other operation initiated by Social Hippo.
Processing of Data for direct marketing purposes for other services offered by Social Hippo or third parties with whom Social Hippo has a contractual or other relationship is based on Social Hippo’s legitimate interest.
Social Hippo takes appropriate technical and organisational measures to protect the Data. These measures are adapted to the risk of processing.
Customers and third parties whose Data are processed by Social Hippo have the following rights:
Customers and third parties can exercise their rights by contacting Social Hippo by email at [email protected]. When making such a request, the customer must always attach a copy of the front side of their identity card. The customer has the right to lodge a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, email: [email protected].
(2) The cookie policy encompasses information regarding the cookies and types of cookies, which may contain personal data, used by Social Hippo or third parties when using the Pages. Each customer and user of the website is deemed to have accepted this cookie policy. To the extent that cookies contain personal data, such data may be consulted and rectified as indicated above. The customer or user can also delete cookies, and if applicable, refuse certain cookies according to the modalities of the cookie policy, in which case not all functionalities of the website may be guaranteed.
All information, files and other items exchanged between Social Hippo and the customer in the execution of an agreement are confidential and may only be used by both parties for the purpose of executing the agreement and providing the Services, unless otherwise specified in these General Terms and Conditions or the agreement.
The customer does not have the right to transfer any rights and obligations under an agreement or the agreement itself to third parties without the prior express consent of Social Hippo.
The invalidity of any provision of the General Terms and Conditions does not affect the validity of the remaining provisions of these General Terms and Conditions and does not result in the invalidity of these provisions.
The General Terms and Conditions of Social Hippo are necessary in all their modalities to protect the legitimate interests of both parties. Any provision of this agreement that is invalid, void or unenforceable due to conflict with any mandatory law or public order will nevertheless produce its maximum allowable effect.
The invalidity, voidness or unenforceability of a specific provision of the General Terms and Conditions does not affect the invalidity or unenforceability of the other provisions of the General Terms and Conditions.
The invalid or unenforceable provision will be replaced by the parties in mutual agreement, who will negotiate to the best of their ability and in good faith, with a valid provision of the same or similar economic scope.
Both parties waive any right to declare this agreement null and void, to dissolve or suspend it, in whole or in part, including recourse to general contract law.
These General Terms and Conditions (together with the Special Conditions to which they refer and which form part of them) fully and exclusively represent the agreement between the parties regarding the subject of the agreement and supersede all previous oral and/or written agreements, communications, offers, proposals or correspondence between the parties regarding the same subject.
All agreements with Social Hippo are governed exclusively by UK law. All disputes fall under the exclusive jurisdiction of the courts competent for the registered office of Social Hippo.
(1) Quality is of paramount importance to Social Hippo, and we do everything we can to prevent complaints. You can always contact us regarding this via [email protected].
Social Hippo Ltd. - 24/05/2024